Shipping Policy

Thank you for shopping with us! We appreciate your business and want to make sure your order reaches you safely and as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or major holidays.

During new releases, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Please note that processing time and shipping time are separate. Shipping time begins once your order has been processed and handed over to the shipping carrier.

Shipping Time

Estimated delivery times after your order has shipped are:

• Standard Shipping: Approximately 3–7 business days

• Expedited Shipping: Delivery time will depend on the shipping option selected at checkout.

Delivery dates are estimates and are not guaranteed. Carrier delays caused by weather, holidays, high shipping volume, or other circumstances outside of our control may occur.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is primarily the responsibility of the carrier.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your package is marked as delivered but you have not received it, please:

1. Check around your property and with household members.

2. Check with neighbors or your apartment/leasing office, if applicable.

3. Contact the shipping carrier using your tracking number.

If you are still unable to locate your package, please contact us so we can review the situation and assist where reasonably possible.

We are not responsible for packages that are stolen after confirmed delivery.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of the package, or another issue caused by information provided by the customer, additional shipping charges may be required before the order can be shipped again.

Original shipping charges are non-refundable unless otherwise required by law.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the damaged item

• Photos of the shipping packaging

This information allows us to properly review your claim and determine the appropriate resolution.

Pre-Orders & Made-to-Order Items

Pre-order, custom, personalized, or made-to-order products may require additional processing time.

Any estimated production or shipping timeframe listed on the product page will apply to those items.

If your order contains both ready-to-ship and pre-order items, the entire order may ship together once all items are available unless otherwise stated.

International Shipping

If international shipping is available at checkout, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

International delivery times may vary depending on customs processing and the destination country.

Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website and will apply to orders placed after the updated policy becomes effective.

Questions About Your Order

If you have any questions regarding shipping or an existing order, please contact our customer service team and include your order number so we can assist you as quickly as possible.

Thank you for supporting our business!